Support Services

Academic Resource Commons ARC Library Services

Rutland Library is the information hub at Three Rivers College. The library provides access to a physical collection of over 18,000 books, DVDs, audiobooks, and journals. The library collection at the Sikeston location numbers nearly 1,700 books, DVDs, and journals. Students, faculty, and staff have access to 250,000 eBooks through the online catalog. Computer stations are provided at both locations for individual and group work; laptops are available for checkout at the Poplar Bluff location. Study rooms are also available at both locations. Millions of other items can be borrowed through the library’s MOBIUS academic consortium or interlibrary loan. Additionally, the library provides access to journal articles and research documents through online databases that can be accessed 24/7 at trcc.edu/academics/library.

 

Tours of the library, class lectures, and individual assistance with research needs are provided upon request. Online tutorials are available through the library’s website listed above. Rutland Library circulates items to students, faculty, staff, and the general public with a valid Three Rivers College or Missouri state-issued picture ID card.

 

Three Rivers adheres to the provisions of the U.S. Copyright Law, (Title 17, U.S. Code, Sec. 101, et seq.). The College does not approve any use or duplication of copyrighted materials not allowed by either the copyright law itself, fair use guidelines, license agreements, or permission from the copyright holder.

 

For more information, contact the Rutland Library at 573-840-9654 or visit trcc.edu/academics/library.

 

Computer Resource Center

You have access to computers, software, and the Internet to assist in your studies at the College. You will have access to your Three Rivers College email and myTRCC within one (1) business day of verifying your identity. The use of College computers, network, and email systems are subject to acceptable use as defined in ITP 8100 Acceptable Use and ITR 8100 Acceptable Use.

Computers for your use are available in the Academic Resource Commons, the Tutoring & Learning Center on the Poplar Bluff campus, and at external locations. Staff members are on duty to provide assistance at all times during posted hours of operation. Printing is available at a cost of 10 cents per page

Tutoring and Learning Center

Professional tutors offer assistance in a variety of subject areas including math, English, accounting, sciences, computer applications, ACAD and more.

 

The Tutoring and Learning Center is located on the first floor of the Academic Resource Commons (ARC). For more information, call 573-840-9638 or email tlc@trcc.edu.

Tutoring is also offered at our Dexter, Kennett, and Sikeston locations, as requested. Distance tutoring is available through Blackboard or by calling 573-840-9638 during regular office hours.

Advising

You will be assigned an academic advisor and a general advisor who will assist in developing your educational goal(s), financial aid processes, and selecting specific courses each semester. If you change your program or advising guide, you will be assigned the appropriate academic advisor. Your general advisor will remain the same until graduation. If you wish to change your advisor, you may request the advisor change at the Welcome Center. Advisors also assist you in exploring educational and occupational opportunities, establishing goals, identifying strengths and interests, and resolving concerns and difficulties. Academic advisors’ office locations can be found in the faculty/staff directory at trcc.edu. General advisors can be found in the Advising Center located on the 1st floor of the Westover Administrative/Classroom Building or the front office of any full-service external location. You can also contact the Advising Center by calling 573-840-9605.

To help in planning your education, an online planning system, called Self-Service, is available through the myTRCC portal. The Student Planning system will be used by you and your advisor(s) to map out your semester-by-semester plan and keep you on track. You must have advisor approval prior to registering each semester.

Disability Services

Disability Services provide and coordinate accommodations if you are eligible and have a documented disability. To receive services, you must be willing to self-disclose and provide documentation of your disability from a qualified professional.

Disability support services can include help with registration, personal advising, classroom adaptations, alternative testing methods, books in alternative formats, volunteer note-takers, readers, and scribes. You are encouraged to help determine the most reasonable and appropriate accommodations needed to obtain your educational goals.

If you have a disability, contact the Coordinator of Disability Services before registering at 573-840-9608 or visit the Disability Services office located on the 1st floor of the Westover Administrative/Classroom Building. Early contact will allow the office to determine eligibility for accommodations, review appropriate disability documentation, and arrange for accommodations. Some accommodations may require more time to arrange for particular courses.

Go to trcc.edu/student-services/disability-services/ for more information.

Parking

Free parking is provided to you as a student of the College. All vehicle(s) information must be provided at time of registration. It is your responsibility to update any vehicle changes.

Go to trcc.edu/student-services/campus-safety/parking/ for more information. Students may log their car information and receive a parking tag here: https://trcc.edu/new-student-vehicle-registration/.

Campus Food Service

Campus food service, located in the Bess Activity Center, is open Monday through Friday for breakfast and lunch during the Fall and Spring semesters. It accepts cash, Visa/MasterCard, and Meal Plan and Reward Cards. You can get meals to go or dine in the seating area. Call ahead for to-go orders at 573-840-9549 or extension 3655 on campus.

Campus Safety and Security

The campus is patrolled by POST certified law enforcement officers. For all locations, dial 9-1-1 in case of an emergency.

The Annual Security & Fire Safety Report can be viewed at https://trcc.edu/student-services/campus-safety/.

Testing Services

Testing Services is located on the 1st floor of the Westover Administrative/Classroom Building and may be reached at 573-840-9667 and trcc.edu/academics/testing-services/.

The services provided include the following:

HiSET High School Equivalency Test

A computer-based test administered at certified test centers across the state. Subject areas include English with an essay (typed), math, science, social studies, and reading. The entire exam must be completed within a 12-month period. There is no waiting period between dates. Test time is between 5 and 7 hours for the entire test (5 subtests). A valid Missouri photo ID is required to take the test and a 24-hour deadline prior to test date to register. For more information, practice tests, and to register, schedule, and pay for the exams, go to https://hiset.org.

GED High School Equivalency Test

The GED exam is a computer-based test separated into four subjects consisting of Mathematical Reasoning, reasoning through Language Arts, Social Studies, and science. Test time averages between 5-7 hours for the entire test. For more information and to schedule the exams go to https://ged.com.

Health Sciences Entrance Exams

HESI A2 (RN), TEAS (Surgical Technology, Respiratory Care, and Practical Nursing), and HESI (RN Bridge) entrance exams are offered throughout the year on specific dates. A minimum score is required to be eligible for a program in the health fields. Application deadlines vary for each program. A test fee and Three Rivers proctoring fee are required to complete the registration for these exams. For more information visit: https://trcc.edu/academics/testing-services/

Praxis

The purpose of the Praxis exam is to assess whether the entry-level teacher has the content knowledge that is necessary at the time of entry to the profession. Education majors will take the Praxis exam for teacher certification. The student must create an account at https://ets.org/praxis. The student will select the exam certification area, choose a test date, and pay the test registration fee.

Certification Testing

Three Rivers is an authorized testing center for professional and technology certification tests through ETS, ASE, and Pearson Vue. Fees and testing times are dependent on the type of certification test.

Proctoring Services

By arrangement, Three Rivers provides proctoring for course exams through distance education courses for various universities.

The College Store

Meal Plan Card

Meal Plan Cards can be purchased at The College Store with your financial aid, cash, credit card, or check. The card can be used to purchase groceries, gas, and meals at various merchants in Poplar Bluff and surrounding areas. For more information and list of vendors accepting the Meal Plan Card, go to the College Store webpage.

Career and Transfer Center

The Career and Transfer Center offers a wide variety of free services to help you with the career decision-making process. The staff advises and provides resources and tools to research career paths and college majors that match your interests, abilities, and workplace values.

Assessments, job opportunities via online occupational resources, successful interviewing techniques, resume and cover letter development, and college transfer information are all available. Software programs are available that help you with many career exploration and employment services.

The Career and Transfer Center, located in Suite 204 of the Westover Administration Building, is there to help you make your next steps.

To take the first step toward career readiness, visit the Office of Career Services or email careerandtransfer@trcc.edu to make an appointment with the Career Services Coordinator. Visit the Career Services page of the College website, trcc.edu/student-services/career-services/, to register for available free software programs.

You can take freshman and sophomore level courses at Three Rivers, earn an associate degree, and then complete a bachelor's degree in one of several degree programs through Central Methodist University or any other institution you wish.

Three Rivers College and Central Methodist University have partnered to offer numerous opportunities for you to complete your four-year degree without leaving home A complete listing of the degree completion programs offered through the Career and Transfer Center can be found on our website at https://trcc.edu/academics/career-and-transfer-center-partners/

For more information on what the Career and Transfer Center has to offer, call 573-840-9712, or email careerandtransfer@trcc.edu For a complete list of all degree completion programs and articulation agreements check the bachelor completion page on our website trcc.edu/academics/transfer-pathways/

TRiO Programs

TRiO Programs are funded under Title IV of the federal Higher Education Act of 1965 and are designed to help students overcome class, social, and cultural barriers to higher education by providing information, advising, academic instruction, tutoring, assistance applying for financial aid, encouragement, and support.

Two TRiO programs at Three Rivers are the Educational Talent Search (ETS) and Student Support Services (ACHIEVE).

Educational Talent Search

Educational Talent Search (ETS) is a TRiO program that provides education outreach and is funded through the U.S. Department of Education. Educational Talent Search is designed to motivate and support students in grades 6-12 who have the potential to succeed in college.

The Educational Talent Search program:

• Provides academic, career, and financial aid counseling to its participants.
• Encourages students to graduate from high school.
• Encourages students to continue on to the postsecondary school of their choice.

Three Rivers' ETS has many activities for participants throughout the school year including monthly in-school workshops, college campus tours, and cultural enrichment trips. As students advance toward high school graduation, the focus is centered on preparing them to apply, enroll, and become successful in their postsecondary careers. Services provided by the program include goal setting, character building activities, and many more.

The Three Rivers College ETS Program works with the following districts: Campbell, Dexter R-XI, Doniphan R-I, East Carter County R-II, Greenville R-II, Naylor R-II, Neelyville R-IV, Poplar Bluff R-I, Southern Reynolds County R-II, and Twin Rivers.

Educational Talent Search can be reached at 573-840-9532 or on our website trcc.edu/academics/library/educational-talent-search/.

 

ACHIEVE

ACHIEVE (Trio SSS) is committed to helping eligible students be successful in college, graduate, and complete a college degree. This is accomplished by providing direct, individualized support services to enhance each participant's college success.

Who Can Participate?

ACHIEVE is funded through the U.S. Department of Education and provides free services to eligible students. Eligibility is based on one or more of the following factors:

• Low Income: Taxable income that does not exceed levels set by the federal government regulation and/or
• First Generation Student: Neither parent graduated from a four-year college or university; or
• Students with Disabilities: Learning disability or physical disabilities (All disabilities must be documented.).

The ACHIEVE Office can be reached at 573-840-9650 and is located on the 2nd floor of the Academic Resource Commons or on our website trcc.edu/student-services/achieve-program/.

Complaint Resolution

We are dedicated to providing fair and impartial resolution of your complaints as a student. It is our practice to resolve student complaints at the lowest possible level through informal action by either using the Student Complaint Portal or by contacting the Office of Student Services. When a complaint is not resolved at this level, you will be given the option to file an appeal with the Chief Student Services Officer. Please refer to College regulation SR 2140 Student Appeals for details.

In rare cases when all other forms of resolution have failed and you believe your status at the College has been adversely affected by an incorrect or inappropriate decision or behavior, you have the ability to file a grievance. Please refer to College regulation SR 2130 Student Grievance for details.

If a concern cannot be resolved to your satisfaction through the College’s Student Appeals process or, if applicable, the College’s Grievance process, you may seek additional assistance by filing a complaint with the Missouri Department of Higher Education, National Council for State Authorization Reciprocity Agreements (SARA) or the Higher Learning Commission. Online students residing in California should follow that states’ complaint resolution processes. SPE directory link for all SARA states and territories. 

Lost and Found

Items found should be taken to the Welcome Center at the Poplar Bluff campus or to the front desk at external locations to await owner identification.