Complaint Resolution

We are dedicated to providing fair and impartial resolution of your complaints as a student. It is our practice to resolve student complaints at the lowest possible level through informal action by either using the Student Complaint Portal or by contacting the Office of Student Services. When a complaint is not resolved at this level, you will be given the option to file an appeal with the Chief Student Services Officer. Please refer to College regulation SR 2140 Student Appeals for details.

In rare cases when all other forms of resolution have failed and you believe your status at the College has been adversely affected by an incorrect or inappropriate decision or behavior, you have the ability to file a grievance. Please refer to College regulation SR 2130 Student Grievance for details.

Students residing in Missouri may pursue the complaint process established by the Missouri Department of Higher Education and Workforce Development, as applicable, by contacting info@dhewd.mo.gov.

Students enrolled in distance education programs and taking online courses who believe that a complaint has not been sufficiently addressed through the College’s internal appeal and/or grievance procedures may pursue an external complaint resolution process, as applicable.

Students who reside in a SARA member state may utilize the State Authorization Reciprocity Agreement (SARA) Student Complaint Process by contacting the State Portal Entity for Missouri or their home state. Information regarding state complaint contacts and applicable procedures is available through the SARA State Portal Entity Contacts.

Students residing in California should follow California’s applicable complaint resolution procedures.

Students should complete the applicable College procedures before pursuing an external complaint, unless otherwise provided by applicable law, regulation, or the requirements of the appropriate complaint resolution authority.