Complaint Resolution

We are dedicated to providing fair and impartial resolution of your complaints as a student. It is our practice to resolve student complaints at the lowest possible level through informal action by either using the Student Complaint Portal or by contacting the Office of Student Services. When a complaint is not resolved at this level, you will be given the option to file an appeal with the Chief Student Services Officer. Please refer to College regulation SR 2140 Student Appeals for details.

In rare cases when all other forms of resolution have failed and you believe your status at the College has been adversely affected by an incorrect or inappropriate decision or behavior, you have the ability to file a grievance. Please refer to College regulation SR 2130 Student Grievance for details.

If a concern cannot be resolved to your satisfaction through the College’s Student Appeals process or, if applicable, the College’s Grievance process, you may seek additional assistance by filing a complaint with the Missouri Department of Higher Education, National Council for State Authorization Reciprocity Agreements (SARA) or the Higher Learning Commission. Online students residing in California should follow that states’ complaint resolution processes. SPE directory link for all SARA states and territories.